Click here to download and view our Financial Services Guide (FSG) which contains details on Orchard Financial Group Internal Dispute Resolution (IDR) & External Dispute Resolution (EDR) Facilities.
Please contact us if you have any complaints about Orchard Financial Group services:
Orchard Financial Group
Unit 4 6-8 Aerodrome Road
Maroochydore QLD 4558
PO Box 374
Cottontree Qld 4558
Ph: (07) 5475 4500
Fax: (07) 5452 7490
If your complaint is not satisfactorily resolved, please contact Westcourt’s Complaints Officer:
T: (08) 9223 8822 | E: firstname.lastname@example.org
P: Complaints Officer, Westcourt General Insurance Brokers
A: PO Box 3136, EAST PERTH WA 6892.
Please mark the envelope “Notice of Complaint”. We will try and resolve your complaint quickly and fairly.
Westcourt is a member of the Financial Ombudsman Services (FOS). If your complaint cannot be resolved to your satisfaction by us you have the right to refer the matter to FOS who can be contacted on:
Westcourt is a principal member of NIBA and as such Westcourt’s staff and Authorised Representatives have adopted the Insurance Brokers Code of Practice.
National Advisory Services Pty Ltd t/as Community Broker Network (CBN) are members of NIBA and as an Authorised Representative of CBN, we subscribe to the Insurance Brokers Code of Practice.
The code is a statement of the industry’s commitment to high levels or competency, training and customer service. It also ensures that there is a free and transparent complaints and compliance review process which imposes binding sanctions for any breach of the Code. It is designed to promote better and more professional, informed and effective relationships between insurance brokers and their customers.